Almost all of our prospective clients ask us: What do you clean? The list is quite long. Over the phone, we usually only hit the high points. Here we can spell it out in detail. As always, if you have any questions about any of this please contact us.
If you are currently shopping for a maid service, you may be interested in reading our article Beware of Checklist Based Marketing (opens in new tab).
Each type of cleaning we do is a little different. For instance, on first time cleanings, our maids clean the outsides of all your cabinets. During a move-out cleaning, the housekeepers will wipe the outsides and the inside shelves. During a recurring house cleaning, they do not clean inside of cabinets and they only wipe the outsides when they see it is needed. Just click below to see the complete listings.
These lists contain the same items as above, just organized by room type. To see how our maid service handles the specifics of different rooms, click on the room type below.
Some people want a level of service that goes beyond our basic offering. Some of our optional service can be done every time we clean your house but most of them are only needed once in a while. Some of them are included for no additional cost with one-time, first-time, and move-out cleanings. All of them increase the cost of your house cleaning.
If you need any of these options, just tells when you call to schedule.
Our house cleaning service has some well defined limits. We rarely encouter people who expect us to do these things. But since we have found that it is always better to be explicit rather than implicit, here is the list of what we do not do:
In the early days, we went back and forth on this one but finally the policy emerged: Pet waste, litter boxes, fish tanks, and puppy accidents are outside of the scope of our service.
Of course we clean toilets and bathrooms, but we do not deal with "accidents" or the results if illness.
Sweeping porches, cleaning patio furniture, and other exterior work is not accounted for in our pricing model and is outside the scope of our house service.
"Hazardous" is interpreted very broadly here: the safety of our teams comes first. The most common "hazard" we encounter are unknown dogs acting aggressively. For our teams, the policy is if you are doubt about safety, do not proceed.
Other hazards are far more rare but we do bump into them from time to time. They include:
If you have any question as to whether we will deem your home as hazardous, please give us a call.
We get that some things in life are hard to deal with. However, we not trained or equipped to help you deal with lice, fleas, mites, bed-bugs, or any other type of insidious insect infestations.
Way back when our company was in its infancy, we showed up to clean a house. The owner met us at the door and proceeded to explain how she wanted us to strip all the beds, wash all the sheets, and clean everything because her house had a serious bed-bug infestation.
How did we handle it? It was quite simple: we left the house immediately, stripped naked, burned our clothes in her driveway, shaved our heads, washed ourselves in a bleach solution and then drove to the office to write this policy.
If you have having bug problems, please call an exterminator. We can come clean after they have taken care of the bugs.
Once or twice a year we show up to clean a house and are forced to leave because the house is so awfully dirty that "dirty" is not the right word for it. Their floors need to be raked before they can be vacuumed. Maggots are growing in the dirty dishes. More pet waste is outside the litter box than inside it.
We are not talking about your kids' toys or a pile of dirty clothes. We are talking about floors covered with trash, broken glass, car parts, and so much other junk that the floor can't be seen.
When we see houses like this, it makes us sad. We have compassion on anyone living in those kind of conditions, but we cannot clean their home. If a floor is covered by things that should be outside or in the trash, we won't proceed with the house cleaning.
Professional carpet cleaning and window washing are completely different services. They require different equipment, training, and insurance than house cleaning. They are outside the realm of our capabilities.
If you have any questions about any of this, please feel free to contact us. As usual, we are happy to answer any questions you may have.
If you are not 100% satisfied, we will return and make it right. If you are still not satisfied, you will receive a full refund with our thanks.
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